1. Acceptance of Terms
By accessing or using Reluma (the Service), operated by [Company Name] (we, us), you (the User) agree to these Terms of Service. If you do not agree, do not use the Service.
2. The Service
The Service is a technical tool that lets you receive, send, translate and transcribe messages through the WhatsApp Business Platform. We act solely as an intermediary and tool provider. We do not originate, direct, monitor or control the content of your messages or the identity of your recipients.
3. Access and Keys
Access is granted through an access key. The key is your account: there is no email or password. You are solely responsible for keeping your key confidential and for all activity carried out using it.
4. Your Responsibilities
You are solely and fully responsible for your messages, content, recipients and for complying with all applicable laws and with the policies of WhatsApp and Meta. You agree to indemnify and hold harmless [Company Name] against any claims, losses, fines or damages arising from your use of the Service.
5. Acceptable Use
Your use must comply with our Acceptable Use Policy. Prohibited activity may result in immediate suspension without refund.
6. No Warranty
The Service is provided on an as-is and as-available basis, without warranties of any kind, including uninterrupted operation, fitness for your purposes, or preservation of data.
7. Limitation of Liability
To the maximum extent permitted by law, [Company Name] is not liable for: (a) the actions or content of Users; (b) indirect, incidental or consequential damages; (c) suspension or banning of numbers or accounts by Meta or WhatsApp; or (d) loss of data. Our total aggregate liability is limited to the amount you paid for the Service in the [3] months preceding the claim.
8. Suspension and Termination
We may suspend or terminate access immediately and without refund if you breach these Terms or the Acceptable Use Policy, upon request of Meta or competent authorities, or where we reasonably suspect abuse.
9. Third-Party Services
The Service relies on the WhatsApp Business Platform operated by Meta. Your messages are transmitted through and processed by the systems of Meta and are not end-to-end encrypted on the business side. Your use is also subject to the terms and policies of Meta and WhatsApp.
10. Privacy
Our handling of personal data is described in the Privacy Policy.
11. Governing Law
These Terms are governed by the laws of [Jurisdiction]. Disputes are subject to the courts of [Jurisdiction].
12. Changes to These Terms
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance.
13. Contact
Questions about these Terms: [[email protected]].